Help Center

Find answers to common questions, troubleshooting guides, and resources to help you succeed with Claritn.

Browse by Category

Find help articles organized by topic

Getting Started

Learn the basics, set up your account, and create your first dashboard.

Data Sources

Connect and manage data sources, troubleshoot connections.

Visualizations

Create, customize, and troubleshoot charts and dashboards.

Account & Billing

Manage your account, update billing, and understand pricing.

Frequently Asked Questions

Quick answers to common questions

How do I connect my data source to Claritn?

Claritn supports multiple data sources including CSV files, SQL databases (MySQL, PostgreSQL, SQL Server), and popular APIs. To connect a data source:

1. Go to Data Sources in your dashboard
2. Click "Add Data Source"
3. Select your data source type
4. Enter connection details or upload your file
5. Test the connection and save

Detailed step-by-step guides are available in our documentation.

What's the difference between metrics and dimensions?

Metrics are numerical values you want to analyze (e.g., revenue, number of users, conversion rate). They're what you measure.

Dimensions are categories you want to group your metrics by (e.g., date, region, product category, customer segment). They're how you slice your data.

For example: "Revenue (metric) by Month (dimension)" or "Number of Users (metric) by Country (dimension)".

How secure is my data with Claritn?

Security is our top priority. We implement multiple layers of protection:

• Data encryption at rest and in transit (AES-256)
• SOC 2 Type II certified
• GDPR and CCPA compliant
• Regular security audits and penetration testing
• Role-based access control
• Two-factor authentication

Your data is never shared with third parties without your explicit consent.

Can I export my dashboards and reports?

Yes! Claritn offers multiple export options:

PDF Export: Download any dashboard as a high-quality PDF report
CSV Export: Export underlying data for further analysis in Excel or other tools
Image Export: Save visualizations as PNG images for presentations
Scheduled Reports: Automatically email reports on a daily, weekly, or monthly basis

All export options are available from the dashboard menu.

Still Need Help?

Choose the support option that works best for you

Live Chat

Chat with our support team in real-time for immediate assistance.

Available 9AM-6PM EST, Mon-Fri

Email Support

Send us a detailed message and we'll respond within 2 hours.

Average response time: 45 minutes

Phone Support

Speak directly with a technical support specialist.

+1 (555) 123-4567

Can't Find What You're Looking For?

Our support team is ready to help you with any questions or issues you may have.

We're here to help you succeed with Claritn