Privacy Policy

1. Introduction

Claritn Inc. ("Claritn," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics platform, website, and services (collectively, the "Services").

By using our Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

When you register for an account, we may collect:

• Name and contact information (email address, phone number)
• Company name and job title
• Billing and payment information
• Account credentials

2.2 Usage Data

We automatically collect information about your interaction with our Services:

• IP address and device information
• Browser type and operating system
• Pages visited and features used
• Time and date of access
• Error logs and performance data

2.3 Customer Data

When you use our analytics platform, you may upload or connect data sources. We process this data on your behalf as a data processor. You retain ownership of all your data.

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose	Legal Basis
To provide and maintain our Services	Performance of contract
To process payments and prevent fraud	Legitimate interest
To communicate with you about updates and support	Performance of contract
To improve and personalize our Services	Legitimate interest
To comply with legal obligations	Legal obligation

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, such as:

• Payment processing (Stripe, PayPal)
• Cloud hosting (AWS, Google Cloud)
• Customer support (Zendesk, Intercom)
• Analytics and monitoring (Google Analytics, Mixpanel)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest (AES-256)
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Account data: Retained while your account is active and for 30 days after termination for recovery purposes
• Usage data: Retained for 24 months for analytics and improvement purposes
• Billing information: Retained for 7 years to comply with tax and accounting regulations
• Customer data: Deleted immediately upon account termination or as specified in your data retention settings

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Correction

You can access and update your account information through your account settings or by contacting us.

7.2 Data Portability

You can request a copy of your personal data in a structured, commonly used format.

7.3 Deletion

You can request deletion of your personal information, subject to certain legal exceptions.

7.4 Opt-Out

You can opt out of marketing communications by clicking the unsubscribe link in our emails or contacting us.

7.5 Do Not Track

Our Services do not respond to Do Not Track signals. However, you can manage your cookie preferences through your browser settings.

8. International Data Transfers

Claritn is based in the United States. If you are located outside the US, your information may be transferred to and processed in the US. We use Standard Contractual Clauses and other appropriate safeguards to ensure adequate protection for international data transfers.

9. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.